Challenges
The chemical industry is facing major challenges: global overcapacity, volatile demand, high energy and regulatory costs, as well as increasing pressure to operate more sustainably and digitally. This necessary transformation also creates new opportunities: companies that professionalize their pricing now, consistently modernize sales and processes, and clearly align their customer strategy can not only safeguard margins but also achieve profitable growth. Roll & Pastuch supports chemical companies in systematically developing their commercial management and making it sustainably profitable.

What needs to be done now?
1. Deepen market understanding across the entire value chain
Sustainable success requires a precise understanding of the entire value chain. Raw material availability, application-specific requirements, customers’ process costs, and downstream market dynamics determine how products should be positioned and priced. Companies that strategically incorporate technological trends, regulatory changes, and geopolitical developments strengthen their market position and make better portfolio decisions.
Through systematic market, value chain, and application analyses, competitive benchmarks, scenario models, and portfolio assessments, we work with you to create the transparency required to develop long-term profitable market strategies and anchor them in pricing and sales.
2. Optimize customer segmentation and embed customer centricity
Traditional segmentations based solely on revenue or volume fall short. Modern models take into account individual needs, decision-making logic, application profiles, technological requirements, and sustainability orientation. Such segmentation forms the foundation for targeted sales steering, clear standard strategies, differentiated pricing models, and efficient resource allocation along the customer journey.
In our projects, we jointly develop data-driven segmentation models, define segment-specific standard strategies, derive pricing and offering logic, and embed customer centricity into organization, processes, and tools.
3. Build a professional multi-channel sales setup
Today’s customers expect flexible, cross-channel interaction. A professional multi-channel approach integrates field sales, inside sales, technical service, channel partners, and digital channels. Roles, handover points, and target systems must be clearly defined. At the same time, pricing and conditions systems must be adapted to the new structure to avoid channel conflicts and ensure margin stability.
By designing a tailored channel model, defining roles and responsibilities, introducing KPI and steering logic, and realigning the conditions system, we create a scalable, margin-protecting multi-channel setup.
4. Digitalize and automate sales processes
Digitalization enables speed and transparency. Modern CRM systems support structured pipeline management, automated lead generation, and data-driven decision-making. In addition, AI-based CPQ solutions, self-service portals, and BI tools drive operational excellence. Standardized processes, high data quality, and clear governance form the foundation for scalable and efficient sales operations.
In our projects, we define relevant use cases, design target processes, select suitable tools, support implementation, and establish governance models and data quality standards — including enablement of the sales organization.
Business Development,
Contact Management,
Offer management and
Aftersales Management.
The next step is to identify and implement suitable digital tools on the basis of structured requirements (Digitization Sales). Here, the spectrum ranges from lead tracking software to chat bots, CPQ solutions to CRM and BI tools.
5. Professionalize Key Account Management
Key accounts often represent a significant share of total revenue. Professional KAM requires clear account strategies, structured pricing and contract models, international harmonization, and systematic potential analyses. This includes defined negotiation guidelines, value proposition tools, and a consistent global pricing architecture. Effective KAM increases margins, customer satisfaction, and strategic relevance.
We support our clients by developing robust KAM frameworks, structured account and pricing strategies, internationally harmonized contract and pricing architectures, and practical tools for value argumentation and negotiations. In addition, we optimize tender management end-to-end — including process design, decision logic, templates, and pricing strategies — to sustainably improve win rates and margin quality.
6. Drive systematic growth with new and existing customers
Growth results from structured new customer acquisition processes and the consistent realization of potential within the existing portfolio. Digital lead-scoring models, automated target account lists, and AI-based next-best-offer analytics enable precise market targeting. At the same time, intelligent incentive systems increase execution discipline in sales while promoting margin focus and customer orientation.
Together with our clients, we design tailored new-customer processes, develop AI-driven analytics models, build cross- and upselling programs, and define performance-oriented incentive systems, including a comprehensive KPI framework.
7. Establish dynamic and value-based pricing
Commodities require flexible market pricing mechanisms, automated price escalation clauses, and robust margin monitoring. Specialties demand value-based pricing, differentiated customer pricing strategies, and clear value communication. Digital tools such as pricing suites, CPQ systems, and peer pricing enhance transparency, agility, and price quality. Close integration of market, cost, risk, and value drivers is essential.
We develop pricing models for commodities and specialties, identify key price drivers, implement peer pricing systems, deploy pricing and CPQ tools, and enable sales and pricing teams to apply them consistently in day-to-day business.
8. Unlock new profit pools with digital products
Digital solutions — from formulation software and process optimization tools to predictive maintenance offerings — enable high-margin, recurring revenue models. Success factors include clear value propositions, scalable pricing logic (subscription, pay-per-use, freemium), professional go-to-market structures, and the ability to systematically integrate digital offerings into sales processes.
In our projects, we work with clients to develop value propositions, pricing models, packaging and licensing logic, sales stories, demo environments, and go-to-market strategies, while also supporting the setup of the required delivery and billing processes.
9. Embed value selling in sales
Value selling is a critical success factor in the chemical industry. The ability of sales teams to quantify customer-specific value creates differentiation and strengthens price realization. Business cases, value arguments, application examples, and ROI models are key tools to shift pricing discussions from cost to value — and to achieve higher margins.
We support our clients by developing tailored value-selling toolkits, ROI models, structured argumentation frameworks, training programs, and in-field coaching to sustainably anchor value orientation in sales.
Consulting experiences and project examples
Prof. Roll & Pastuch – Management Consultants has extensive consulting experience in the chemical industry. In many projects R&P has been able to support companies in solving complex challenges. Our projects in the chemical industry focus on the following topics, among others:
- Multi-channel strategy (pricing and distribution)
- Market and customer segmentation
- Pricing of innovations
- Target and peer pricing systems
- Dynamic Value Pricing
- Periodic price adjustments
- Service pricing
- Customer Value Management
- Key Account Management
- Value Selling Tools
- Digital Sales Tools
- Cross- and up-selling
- Negotiation training
- Incentive systems
- Price and sales controlling (BI dashboards)
Learn more about your potentials of pricing and sales
We will be happy to answer your questions and provide you with further information.